Dealing with Shannon Etherton is ALWAYS by far, the BEST experience EVER!! She is PHENOMINAL in what she does, and always makes the experience FABULOUS! She dots every “I” and crosses very “T” so that there are no surprises or stressful situations!! SMOOTH SAILING all the way!! I honestly think if we traveled to a war zone, and she made the arrangements, it would actually be pleasurable! She really CARES and it shows!! She is ALWAYS available if you have any questions, concerns, etc. She is ABSOLUTELY AMAZING!!! Both my husband and I have recommended her numerous times to people we know, etc. and you can be assured that will continue to do so!!
I too am in a Customer Service role, and I am really in tune to providing GREAT customer service as well as receiving GREAT customer service. Unfortunately, this day and age, getting good customer service is few & far between. When I do get good service, I always want to make sure and show appreciation to that person(s). When it comes to Shannon, the service she provides is EXCEPTIONAL!!
As far as the Wilderness Lodge, we do really like it!! We stayed there once before about 4 years ago, and enjoyed going back. Food is great, service is great and everything is very convenient to the parks, etc. No complaints whatsoever!!
Allison Galt Jue
We just wanted to take a few seconds and write and thank you for helping us plan our fantastic Disney vacations this year. Your advice on when to travel to the Walt Disney World Resort ended up saving us so much time and money that we were able to sail the Disney Cruise Line as well! We would have never even considered taking both trips within the same year without your fabulous insider tips! We cannot wait to take off on our next Disney adventure aboard the Disney Fantasy next summer! Thanks again for all of your help and making our Disney Dream a reality!
David & Michelle
We just returned from our Mexican Riviera sailing on the Disney Wonder! We had no idea how wonderful cruising could be until we sailed the Disney Cruise Line. With your advice we knew exactly what to do once on board the ship. From ordering room service to planning our excursions you were so helpful and knowledgeable. We are now ready to embark on a new Disney trip to Walt Disney World using your tips and advice and even getting a package with Free Dining!! We will be using you for all of our future trips! Thanks again!
Angela, Victor and the Kids
We had a wonderful vacation on the Dream. Shannon made everything easy and she is definitely the Disney cruise expert. I thought so much of her advice, I've already booked another trip for Disney World in June through her/Honeymoons. She's always available and was even answering some questions I had once we boarded the ship.
The Lees (John, Patti, Alex and Jackson)