Planet Hollywood Packages Include:

• All Meals and Snacks

• Unlimited Domestic Beverages

• 24 Hour Room Service

• Free Wi-Fi

• Custom Hand-crafted Mattress

• Private Balcony

• Your Soundtrack™PHTV Satellite Television

• 9- hole Mini Golf Course

• Splash Zone, Lazy River and Four Pools

• Main Event Guarantee

• Hollywood Memorabilia, Themed Facilities and Amenities

• Supervised STARS Kids Club

• Teens Club

Upgrade to Star Class™
Star Class™ is a room category that provides guests with an enhanced experience, offering a carefully curated selection of premium products and services. Divided into three main areas, this exclusive offering ensures an indulgent stay, tailored to meet every guest's desires.

In-Room Experience

• Preferential room locations with the best views

• Welcome bottle of sparkling wine on the house uncorked by your Personal Agent

• Complimentary in-suite bottle of wine and a basket of fruits upon arrival

• In-suite selection of fine liquors

• Enhanced mini bar restocked daily

• In-suite coffee machine with specialty coffee pods

• Upgraded set of bathroom amenities

• Complimentary beach bag and slippers for you to take home as a special gift

• In-suite complimentary aromatherapy from The PH Spa

• Luxurious 100% pure fine cotton robes in your room

• Nightly turndown service for ultimate relaxation

• Exclusive 24/7 room service menu options

• Room Service priority delivery and timing delivery guarantee

• Thoughtfully chosen pillow selection from The PH Spa menu

Enhanced Food and Drink

• Curated selection of top tier spirits

• Endless lounge indulgence with a variety of snacks, appetizers and sweet treats

• Access to the private Star Class™ Lounge, a haven of elegance

• Exclusive beach area with bar-to-sun lounger waiter assistance

Tailor-Made Services

• Personalized Agent service for exceptional continuous assistance

• Beach Agent services and assistance from sunrise to sunset

• Instant messaging services with your Personal Agent

• Priority reservations at specialty restaurants

• Personalized and seamless check in and check out at the lounge

• Distinctive wrist bracelet for recognition and privileges

• One hour of therapeutic hydrotherapy access during your stay, featuring hot tubs and revitalizing circuits*

• Access a variety of spa services at a preferential price of 20% off

*Complimentary access to hydrotherapy circuits is limited to one session per person per stay for customers over the age of 18 staying in the and Star Class™ categories. Star Class™ customers will continue to benefit from the exclusive preferential pricing on spa treatments and services that will remain as part of this premium level.

Signature Personal Agent Service
Experience the epitome of Vacation Like a Star™ with the signature Personal Agent Service. All Star Class™ guests are assigned with a dedicated butler throughout their stay. Trained in the highest levels of hospitality, your Personal Agent will turn your vacation into a once in a lifetime experience. Among many unthinkable curated services and assistance, your Personal Agents will never cease to amaze you.

• Exceptional concierge service for personalized guest assistance

• Tailored hotel information at your fingertips for a seamless stay

• Hassle-free dining with personalized assistance for restaurant reservations

• Effortless packing and unpacking of luggage for your convenience

• Instant Messaging and private chat through your mobile device

• Ironing service for one set of clothing per stay

• Professional polishing and shoe cleaning to maintain your polished appearance

• Delivery of ice to keep your beverages perfectly chilled

• Prepared hot tub with bubbles experience (exclusively available in upgraded room categories)

• Elevated service with a personal escort to the restaurant (reserved for upgraded room categories)

• Expert assistance in organizing special occasions such as birthday, anniversary, etc.

Please note: To safeguard the health and safety of our employees and guests we are limiting guest- staff personal interactions and have introduced a new temporary 24-hour virtual butler/agent service through phone to our STAR Class services.

Phabulous Beds™
Sleep Famously atop our Phabulous Bed™, a hand-crafted custom mattress developed exclusively for Planet Hollywood guests to provide exceptional comfort and support.

Your Soundtrack™
Pick your theme music during your stay in paradise. Whether you prefer rock n’ roll or something more laid-back, Your Soundtrack™ will make you feel like the star in your own Academy Award-winning film.

Main Event Guarantee™
Never miss big entertainment moments at PH. At PH Cancun, we always show all major events from sports to awards shows at our Overtime Bar & Grill!

Plugged In™
Guests can snap and share every red carpet moment of their stay in paradise with Plugged In™ offering free unlimited high-speed Wi-Fi resort wide for all devices.

Crave | World of Flavors™
Celebrate a world of flavors in one of our phenomenal dining experiences at Planet Hollywood. From specialty coffees, healthy smoothies and signature cocktails like our PH Purple Haze, to vegan, vegetarian and gluten-free choices, we are committed to giving you a memorable, highlight-reel worthy experience that is tailored to your taste.

PUMPED Fitness Center ™
Enjoy a first-class work out with professional instructors, daily classes and the latest cardio and strengthtraining equipment so you can look and feel Hollywood ready not to mention we also have tennis courts and a world class outdoor facility.